Episode 225

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Published on:

19th Oct 2023

From Park Bench to Customer Service Leader: An Inspiring Journey of Kindness and Dedication

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Imagine transforming your life from sleeping on park benches to becoming a customer service leader. That's Daniel Alexander Viduya Adolfo's story. Our guest for this episode will inspire you with his journey of dedication, hard work, and the power of kindness as a guiding principle in life and customer service. He shares his experiences, personal struggles, and lessons learned from the best advice he's ever received. 

This episode also explores the challenges of customer service, with a special focus on empathy's role. Daniel narrates a touching story about a daughter seeking forbearance on her dying father's loan, illustrating the crucial need for compassion in customer service. We also dive into the common misconception of immediate problem-solving in the industry. But, the conversation doesn't stop there. We also challenge the emerging role of AI, discussing its limitations in understanding complex customer experiences and the irreplaceable value of human interaction.

In the final part, Daniel emphasizes the life-changing potential of good customer service. He highlights how mastering kindness and understanding in interactions with customers not only enhances one's career but also improves their life. He encourages listeners to transform their customer service encounters into opportunities for personal growth and to leave behind a legacy of love and kindness. Tune in to hear Daniel's riveting stories and gain valuable insights from his journey to success.

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About the Podcast

Becoming Bridge Builders
Building Bridges, Transforming Lives
Discover the inspiring journeys of transformational leaders on "Becoming Bridge Builders" with host Keith Haney. Each episode uncovers the inspiring stories of individuals who are profoundly impacting the world. Learn how their leadership and unique gifts bridge gaps, foster unity, and create lasting legacies. Tune in for powerful testimonies, insightful, often challenging conversations, and practical wisdom that will empower you to become a bridge builder in your community. Join us and be inspired to create positive change and follow in the footsteps of these remarkable leaders.
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About your host

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Byrene Haney

I am Byrene Haney, the Assistant to the President of Iowa District West for Missions, Human Care, and Stewardship. Drawn to Western Iowa by its inspiring mission opportunities, I dedicate myself to helping churches connect with the unconnected and disengaged in their communities. As a loving husband, father, and grandfather, I strive to create authentic spaces for conversation through my podcast and blog.