Bridging Divides with Effective Communication and Collaboration
Have you ever found yourself struggling to connect with others in our increasingly polarized world? In today's episode, I had the pleasure of speaking with Peter Anthony, author, speaker, and master of professional communication, who shared his wisdom on fostering meaningful conversations that lead to successful collaboration. Growing up in a big family, Peter learned early on the importance of listening and asking questions - advice he received from his mother which has guided him throughout his life.
Peter and I delved into the significance of putting customers at the center of a business, taking inspiration from a Scottish global head of sales who emphasized this approach. We also discussed research from Wharton Business School which found that companies who prioritize their customers see increased profitability, customer advocacy, and improved internal culture. Interestingly, Peter shared his thoughts on the traditional sales model and how collaboration contrasts with it, urging businesses to focus on fewer, deeper relationships with clients.
Lastly, we explored the six moments that matter in collaborative conversations and how these conversations can bridge the gaps in our divided society. Peter offered valuable advice on entering conversations with the intention of enriching the other person's world and shared three key intentions to focus on before the conversation even begins. Join us as we discuss powerful insights and stories that will inspire you to become a better collaborator and bridge-builder in both your personal and professional life.
This is the Amazon link to Peter's book which explains the process step by step.
https://www.amazon.com.au/Collabradabra-Peter-J-Anthony/dp/064681074X
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